Returns & Exchange

At Studio Chaka, we take great pride in curating unique and fragile pieces that each hold their own distinctive stories. Due to the delicate nature of our items and the individual narratives they carry, we have established the following exchange and return policy:

1. No Exchange or Return for Fragile and Unique Pieces:

Due to the exceptional fragility and distinctiveness of each piece in our collection, we do not accept exchanges or returns. We believe that the essence of these items lies in their uniqueness, and their delicate nature makes the possibility of exchanges or returns challenging.

2. Transparency in Descriptions:

We strive to provide accurate and comprehensive descriptions for every item available on our website. Before making a purchase, we encourage you to carefully review the product details and images. This will ensure that you make an informed decision that aligns with your preferences.

3. Careful Packaging:

To mitigate the risk of damage during transit, we take utmost care in packaging your chosen piece securely. We work diligently to safeguard the delicate nature of our items, ensuring they reach you in the same condition as depicted on our website.

4. Exception for Defective Items:

In the rare event that you receive an item that is defective or damaged upon arrival, please contact our customer support within 2 days of receiving your order. We will assess the situation on a case-by-case basis and work with you to find a satisfactory solution.

We appreciate your understanding and cooperation in adhering to our unique exchange and return policy. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team at studiochaka23@gmail.com.

 

Thank you for being a part of the Studio Chaka community!